The practice of outsourcing day-to-day IT management tasks as a strategic technique for improving operations is known as managed services. GFST may act as a managed services provider (MSP) for your IT or Telecom company, thanks to its well-designed infrastructure, highly skilled resources, and tried-and-true processes.

MSP has a number of major advantages, including:

  • Enhanced operational effectiveness
  • Cost-cutting
  • IT risk is less of a concern.


FLM, O&M, Data Center, NOC, Applications, Databases, Power, Information Services, Supply Chain Management, and Communication Services are just a few of GFST's common managed services.


Operations & Maintenance(O&M)

Telecom operators are continuously pushed to provide continuing Operations & Maintenance services that assure continuous operation and minimize downtime with geographically distributed facilities.


GFST's O&M services are dedicated to providing telecom companies with flexible, integrated, cost-effective, and responsive solutions. Our highly qualified O&M teams, who are equipped with onsite problem-solving abilities and tools, meet the operators' Service Level Agreements (SLAs) for resolving unplanned site outages.


Some of our advantages are:

  • Flexibility
  • Integration
  • Quality and Experience
  • Professionalism
  • Manpower


First Line Maintenance (FLM)

First Line Maintenance (FLM) is committed to ensuring that difficulties do not jeopardize the degree of convenience and quality of service provided by telecom operators to their consumers.


The FLM services from GFST allow you to:

  • Problem resolution that is proactive and preventative, lowering the risk of future service disruption.
  • By giving expanded information, you may ensure that the root cause of a problem is swiftly resolved.
  • Assisted remote resolution, resulting in quicker responses.
  • Streamlined operational procedures increased productivity and simplified servicing with a single point of contact.
  • To promote higher levels of availability for clients, effective cost management is required.
  • Flexible coverage and Service Degree Agreement (SLA) options allow for customized service coverage to meet the desired level of availability.



Data Center

In today's environment, IT operations are a critical component of most corporate operations. Business continuity is one of the primary problems; organizations rely on their information systems to run their activities. If a system goes down, the company's operations may be hampered or even halted. To minimize the risk of IT operations being disrupted, it is vital to have a stable infrastructure. Information security is also a concern, which is why a data center must provide a safe environment that reduces the risk of a data breach.


This is where GFST's data center comes in. As a result, a data center must maintain high standards for ensuring the integrity and functionality of the computer environment it hosts. This is performed using fiber optic cable and power redundancy, as well as emergency backup power generation. The data center set and equipment provided by GFST can be used to:


  • Operate and administer a telecommunications network for a carrier.
  • Customers of the carrier will be able to access data center-based applications directly.
  • Give hosted applications for a third party to use in order to provide services to their clients.
  • Provide a mix of these and related data center applications.





GFST can provide independent and customized Network Operations Center (NOC) services to Telecom and IT organizations, allowing for 24/7 monitoring, escalations, event research, and remediation.


Business companies, public utilities, universities, and government agencies use NOCs to manage complex networking infrastructures with minimal to no downtime. NOC staff are in charge of monitoring one or more networks for certain conditions that may necessitate extra attention in order to avoid service degradation. Organizations may run multiple NOCs, either to administer multiple networks or to offer geographic redundancy in the event that one site goes down.


The GFST NOC will investigate issues, troubleshoot them, interact with site technicians and other NOCs, and track them until they are resolved. NOCs escalate concerns to the appropriate parties when necessary. Our NOC personnel's primary responsibilities include, but are not limited to:


  • Monitoring of the network
  • Response to an incident
  • Management of communication
  • Reporting


The GFST NOC will investigate issues, troubleshoot them, and communicate with them. Our NOC engineers work as an extension of your team, using your tools and processes to keep an eye on alerting dashboards, open trouble tickets, phone your onsite team, and remediate and resolve issues as needed.


Using our NOC will allow you to expand and focus on your business, free up critical workers, boost workforce productivity and provide value-added services that will set you apart in the industry.


For your organization, GFST can also build up a dedicated or private NOC.